Terms and Conditions
Welcome to FitArc! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing and using our website, you accept and agree to be bound by these terms and conditions.
Intellectual Property
The content, design, logos, trademarks, and other intellectual property displayed on our website are the property of FitArc and are protected by applicable intellectual property laws. You are prohibited from using or reproducing any of these materials without our prior written consent.
Product Information
We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or specifications on our website. It is your responsibility to ensure that any product you purchase meets your specific requirements.
When Products are no longer available FitArc will notify you and you will be entitled to a refund of the amount paid by you for such Products. Whilst FitArc will take all reasonable efforts to monitor stock levels, we cannot guarantee the availability of stock and we will only be liable for delivery of the Products when the Products are available.
Pricing and Payment
All prices listed on our website are in the currency specified and are subject to change without prior notice. We strive to ensure accurate pricing, but in the event of an error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
Payment for your order can be made securely through the provided payment methods on our website.
We only accept MASTERCARD and VISA credit and debit cards. We will debit the total value of your online order against the payment card tendered by you during the check-out process.
By submitting your order, payment card details you warrant that you are over the age of 18 (eighteen) and that you are fully authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
Shipping and Delivery
We offer nationwide shipping in South Africa. The estimated delivery times provided are for reference only and we cannot guarantee specific delivery dates. Delivery costs are calculated based on the total order weight and will be displayed during the checkout process. Please ensure that you provide accurate shipping information to avoid any delivery issues. For any inquiries regarding shipping, please contact us at +27 766 44 8160 or through our contact page.
Returns and Refunds
We want you to be satisfied with your purchase from FitArc. If you are not completely happy with your order, you may return the item(s) within 10 days of receipt, provided they are in new and unused condition with all original packaging intact. Please contact us at +27 766 44 8160 or through our contact page to initiate the return process. Once we receive the returned item(s) and verify their condition, we will process a refund to your original payment method.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. We recommend using a trackable shipping service for your return and keeping the proof of postage.
Vouchers
Vouchers are issued at FitArc's sole discretion, and we reserve the right at any time to correct, cancel, or reject a Voucher for any reason. Users do not have a right to Vouchers. Vouchers are issued under specific terms and conditions regulating when and how they may be used.
As a general rule, and unless specified otherwise on the specific Voucher itself:
Each Voucher can only be used once.
Only one Voucher can be used per person per promotion/campaign on the website/store.
A Voucher must be used at check-out and cannot be used later on existing orders.
The value of the Voucher will be deducted from the total value of your shopping basket, and any remaining balance, if applicable, will be payable by you.
Vouchers cannot be used to purchase Gift Cards or other Vouchers, and they cannot be exchanged or refunded for cash or credit. If a Voucher does not reflect the final amount due at check-out, you can contact FitArc to confirm if the Voucher is still valid. If the Voucher is valid, you can choose to either cancel the order and place it again with the Voucher or complete the current order and use the Voucher on your next purchase.
FitArc is not responsible for any loss or unauthorized use of a Voucher.
Limitation of Liability
In no event shall FitArc, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the products purchased from us.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from the use of our website or the purchase of products shall be subject to the exclusive jurisdiction of the courts in South Africa.
If you have any questions or concerns regarding these terms and conditions, please contact us at +27 766 44 8160 or through our contact page.