Refunds and Exchange

At FitArc, we strive to provide you with high-quality fitness equipment and accessories. We want you to be completely satisfied with your purchase, and we understand that sometimes a return may be necessary. Please read our return policy carefully.

Eligibility for Returns

We accept returns for products that meet the following criteria:

• The item is in new, unused condition.
• The original packaging is intact.
• The item is free from any signs of wear, damage, or alteration.
• The return request is made within 10 days from the date of delivery.

Please note that certain products, such as personalized or customized items, may not be eligible for return. Additionally, for hygiene and safety reasons, some items like fitness apparel or personal care products cannot be returned unless they are unopened and in their original packaging.

How to Initiate a Return

To initiate a return, please contact our customer support team within 10 days of receiving your order. You can reach us at [insert contact information]. Please provide your order number and a detailed description of the item you wish to return. Our team will guide you through the return process and provide you with further instructions.

Return Shipping

If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is for any other reason, such as a change of mind or incorrect sizing, the customer is responsible for the return shipping fees.

We recommend using a trackable shipping service for the returned item. FitArc is not responsible for any lost or damaged items during the return shipping process.

Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the item meets our return eligibility criteria, we will process the refund to your original payment method within 5 business days. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

If you wish to exchange an item for a different size or variant, please follow the return process mentioned above, and then place a new order for the desired item. Exchanges are subject to availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will resolve the issue by providing a replacement or arranging for a return and refund, depending on the specific circumstances.